Customer Self-Service Booking Management Software
In today’s travel environment, great customer service is crucial to the success of your operations. If you’re unable to deal with customer issues promptly and effectively, the effect on your reputation can be severe.
If your post-booking operations are too heavily reliant on a call centre team, high volume periods can often lead to frustrated customers having to wait lengthy spells for a response.
Reducing the volume of calls and the amount of time taken on servicing minor adjustments is vital to help avoid losing potential or repeat business from customers. With the help of our iVector booking management module, you can empower your customers to manage their own booking – reducing the strain on call centre staff and enhancing your customer service.
Let your customers manage their booking – any time on any device
Our iVector reservation platform offers powerful and efficient booking management functionality helping to reduce manual work and allowing customers to take responsibility for adjustments to their own bookings. Some of the key features include:
- 24/7 access to travel documents allowing customers to produce re-prints
- Booking adjustment and cancellation facility
- Customers can settle balances when convenient
- Easily add extra online product
- Collect APIS (Advance Passenger Information System)
iVector’s Manage My Booking module helps ease the burden on your customer service team by allowing customers to manage several aspects of their booking in a simple and easy-to-follow online portal.
Common queries such as travel document re-prints and booking adjustments can all be dealt with easily by your customers online via any device – allowing your call centre staff to focus solely on major issues that matter most.
Want to know more about how iVector can help add a new level of efficiency to your customer service offering? Arrange a free demo today to discover how Manage My Booking can give your customers full control over their reservations.